Only certified professionals can deal with its rich functionality. The cisco solution partner program, part of the cisco partner ecosystem, unites cisco with thirdparty independent hardware and software vendors to deliver integrated solutions to joint customers. As a preferred solution partner, nice has achieved cisco compatibility certification on at least one solution, and can provide its customers with 24. It delivers call routing, management, and administration features, and is designed for businesses ranging from very small to enterprise branch offices up to 400 agents. Excellent good average fair poor this document solved my.
Cisco unified cme and cisco ios software version compatibility matrix. Cisco unified contact center express uccx easy to deploy and use, cisco unified contact centre express delivers a highly secure, available, virtual, and sophisticated customer interaction management solution for up to 400 agents. Refer cisco sdaccess product compatibility matrix for releases earlier than cisco dna center release 1. Cisco unified communications manager, compliance recordingquality management. The cisco mobile supervisor application is withdrawn from the cisco app store. If what you are looking for isnt listed, search cisco. Before upgrading the system to su4, check to make sure uccx is compatible with the cucm, which can be verified at the following. Contact center and rem compatibility information is not published on the ucc compatibility matrices or the rem configuration documentation for rem and ucc 11. While integrating uccx with an unsupported cucm might work, there would be no guarrantees that such integrations would be free from errors. Cisco unified communications manager callmanager is the leading ip pbx in the worldwide market. Cisco uccx tools and resources resources tools answer file generator cisco unified communications compatibility tool cisco unified communications sizing tool can be used for uccx. Customer guide to cisco uccx integrations 2 customer guide to cisco uccx integrations revision march 2016 about incontact incontact nasdaq. Were thrilled with the latest release of cisco unified contact center express uccx 12, that is packed with a lot of new features and enhancements, that will enable you to deliver an even more superior customer experience within this blog post, we will deep dive into some of the latest features of cisco uccx, while there are many new enhancements, we will focus on the below within this. Disable the backup process until an update is done to fix the issue.
Aurus blog how to cisco ucm, uccxucce and telepresence. I work at an msp where we support cisco uc uccx ucce, ucsesxi, iosiosxe devices and often when i am troubleshooting issues with call recording, for example, i own the issue from the ucm perspective. The ability to run both finesse and cad at the same time a configuration thats not available in cisco s uccx 10. To see the supported wan edge versions for your version of the sdwan controller, see the compatibility matrix section in the release notes. Farlon ucc desktop will help you harness the skills already in your call center and help you deliver great customer service. This item is a complete workingtested vmware images of cisco cucm publisher and subscriber, cisco unity connection voice messaging, cisco unified contact center express uccx, cisco im and presence server and windows server 2008 for active directory ldap integration and dns. Unified ccx supports cisco jabber for windows as an agent device only for voice interaction. No questions about how to get cisco software without a service contract. The latest versions of firefox and chrome seem to have fixed the logjam vulnerability which is causing issues logging into the ccx admin page. Fn3 unified ccx supports cisco jabber as an agent device for voice and video interactions.
Review the cisco uccx installation and configuration guide, the administrator guide, and the hardware and system software specifications. Cisco unified contact center express uccx or unified ccx and cisco unified ip interactive voice response unified ipivr contain a directory traversal vulnerability that may allow a remote, unauthenticated attacker to retrieve arbitrary files from the filesystem. Cisco software compatibility matrix what does cobras do. The ability for the finesse agent desktop to handle inbound email. The cisco docwiki platform was retired on january 25, 2019. Here are some redirects to popular content migrated from docwiki. Bug details contain sensitive information and therefore require a cisco. The current uccx compatibility matrix lists cad 10. This overview will cover descriptions of the product, compatibility, and hardware and software options, architecture, and sizing and ordering tools. This specification is cisco proprietary and a device manufacturer requires a cisco license agreement in order to develop mobile devices with this technology. For ucm compatibility for these pgs, see the ucm compatibility guide.
Cisco ccnp ccie collaboration voice lab vmware images. This integration has been tested with and is supported for. Cisco unified contact center express directory traversal. For the supported software versions of the products used with cisco remote expert mobile, see the cisco contact center solutions and unified communications. Cisco unified communications manager software compatibility matrix cisco unifi.
Cisco unified communications manager software compatibility matrix feedback. Do we need to follow the compatibility matrix of uccx 11. Actually i looked at the unified ccx software compatibility matrix for 10. Bug details include full description including symptoms, conditions and workarounds. There are no workarounds that mitigate this vulnerability. Cisco unified contact center express uccx mindsight. I also wish there was another product we could use, but i highly doubt cisco will produce it since they make money off of people becoming specialized with their software. Cisco has released software updates that address this vulnerability.
These documents address server, agent computer, and telephone hardware requirements and restrictions that cisco recommends. Nice engage achieves cisco compatibility certification. Nevertheless, dozens of software vendors develop products that empower cucm cisco unified communications manager functionality with. Cisco unified contact center express compatibility. And of course, cisco wont talk to you when you raise a support ticket if they find out this is. Cisco unified crm connector for peoplesoft, salesforce and microsoft dynamics crm supports 7. Cisco unified ip phones for cisco finesse ip phone agent fn 4,8 cisco unified ip phones for cisco finesse fn 1,2 cisco ip phone 7811 fn6 cisco ip phone 6941. Cisco unified cme and cisco ios software version compatibility matrix cisco unified communications manager express cisco systems. Technical cisco content is now found at cisco community, cisco. Windows 10 compatibility check for cisco uccx script. Or do we need to follow the csr compatibility matrix, wherein we need to upgrade also the cucm and cuc from 10. Saas is leader in cloud contact center software, helping organizations around the globe create customer. After the switch version process is successfully completed on both nodes, rerun the cisco unified ccx desktop client configuration tool from tools plugins cisco unified ccx desktop suites in unified ccx application administration. Cisco does not provide support for cisco mobile supervisor deployments.
Deploying cisco unified contact centre express courses. Provide a complete description of the cisco unified ccx installation process, the configuration required with an overview of most common configuration web pages, and describe the call flow. Cisco unified contact center express compatibility information. Cisco unified contact center express uccx is a complete contact center in a box. All aboard cisco uccx 12 whats new in cisco uccx 12.
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